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Ordering & Policies

Payment Policy

mia piuma accepts American Express, Discover, MasterCard and Visa. The total dollar amount of your order and transfer of funds will occur at the time your order is placed.

Shipping Policy

Orders are processed pending item availability and credit card verification. mia piuma will contact you via email if there are any issues with your order.

Orders placed Monday - Friday before 5pm EST will begin processing that day and will ship within 2 business days.

Orders placed Monday - Friday after 5pm EST will begin processing the next business day and will ship within 2 business days.

Orders placed on Friday after 5pm EST or over the weekend will begin processing on the following Monday.

mia piuma does not process or ship orders on Saturday, Sunday or company observed holidays. 

mia piuma is unable to ship orders to APO/FPO addresses or P.O. boxes.

If you refuse delivery of any order placed on miapiuma.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

Return Policy

We want you to be completely satisfied with your mia piuma order, thus we will accept your return of product in original condition, unworn with all tags attached within 14 days of receipt of your order. Your refund will be in the same form as the original purchase. All items marked FINAL SALE cannot be exchanged or returned at any time.

Please note, we only accept returns that were purchased via this website. mia piuma will not accept orders that were purchased in boutiques or other retailers.

Making a Return
  1. Email returns@miapiuma.com for a return authorization number and return address before returning any merchandise.
  2. Complete the return form and mark the appropriate return code (see below) to help us serve you better in the future. Include this form with your return shipment.
  3. Securely pack and seal the return merchandise in an appropriate shipping box.
  4. Ship to the address provided via email.
Return Codes
  1. Too big
  2. Too small
  3. Item was damaged/defective
  4. Item arrived late
  5. Incorrect item sent
  6. Gift, did not want
  7. Other. Please specify: _____________.

Upon receipt of returned goods, mia piuma reserves the right to deny refund if the merchandise does not meet the return policy requirements.

Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.

Exchange Policy

At this time, mia piuma cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on miapiuma.com.

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